Privacy Policy for qqgg

1. Introduction

This Privacy Policy ("Policy") sets out the basis on which qqgg collects, processes, stores, and discloses personal data in connection with the operation of its online betting and casino gaming platform, accessible at https://qqgg.vu/ (the "Platform"). This Policy applies to all registered players, visitors to the Platform, and any other individuals whose personal data is processed by qqgg in the course of its operations.

qqgg takes data protection seriously. We recognise the trust that players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and across Bangladesh place in our platform, and we are committed to handling all personal data with the care, transparency, and security that trust demands.

This Policy should be read alongside qqgg's Terms & Conditions and Responsible Gaming policy, both of which form part of the overall agreement between qqgg and its players. In the event of any conflict between this Policy and any other document published on the Platform, this Policy shall govern with respect to data protection matters.

2. Who We Are

The qqgg platform is operated by qqgg.vu. For the purposes of this Privacy Policy, qqgg acts as the data controller in respect of personal data collected from players and visitors to the Platform. As data controller, qqgg determines the purposes and means by which personal data is processed.

All data protection enquiries, access requests, and complaints relating to this Policy should be directed to our support team at [email protected]. We will acknowledge all data-related enquiries within 48 hours (Bangladesh Standard Time, UTC+6) and provide a substantive response within 14 calendar days.

3. Categories of Personal Data We Collect

qqgg collects personal data across several categories. The specific data elements collected depend on the nature of your interaction with the Platform:

Category	Data Elements	When Collected
Registration Data	Full legal name, date of birth, email address, mobile number, residential address	Account creation
Identity Verification (KYC)	Government-issued ID (NID / passport), selfie photo, proof of address document	First withdrawal request or compliance trigger
Financial Data	Deposit and withdrawal transaction records, payment method identifiers (e.g., bKash mobile number, last 4 digits of card), transaction amounts in BDT	Each deposit or withdrawal transaction
Gaming & Activity Data	Game session logs, bet history, wager amounts, game outcomes, session timestamps (BST)	Continuous during active sessions
Device & Technical Data	IP address, browser type and version, operating system, device type, screen resolution, time zone	Each platform visit
Communication Data	Support ticket content, live chat transcripts, email correspondence with qqgg	When you contact support
Marketing Preferences	Email/SMS opt-in or opt-out status, notification preferences	Account settings and preference updates

qqgg does not collect sensitive categories of personal data (such as racial or ethnic origin, religious beliefs, biometric data, or health data) except where strictly required for identity verification purposes as part of the KYC process, and only to the minimum extent necessary.

4. How We Collect Your Data

qqgg collects personal data through the following channels:

• Directly from you: When you register an account, complete KYC verification, make deposits or withdrawals, place bets, contact customer support, or update your account preferences.
• Automatically via technology: When you visit the Platform, our servers and analytics tools automatically collect device and technical data including IP address, browser fingerprint, session duration, and pages visited. This collection occurs through cookies and similar tracking technologies (see Section 8).
• From payment partners: When you transact via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, or Mastercard, qqgg receives transaction confirmation data from the respective payment processor. qqgg does not receive or store full card numbers or mobile wallet PINs.
• From identity verification service providers: During KYC, qqgg may use a third-party identity verification service to cross-check document authenticity. In such cases, the identity data you submit is shared with that provider under strict data processing agreements.
• From fraud prevention and security services: qqgg may receive risk-scoring or flagging data from third-party fraud prevention services that analyse transaction patterns and device behaviour to protect the platform and its players.

5. How We Use Your Personal Data

qqgg uses the personal data it collects for the following documented purposes:

• Account management: Creating, maintaining, and securing your qqgg player account, including enabling login, managing account settings, and applying responsible gaming tools such as deposit limits and self-exclusion.
• Payment processing: Processing deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and other supported payment channels; reconciling transaction records; and investigating payment disputes.
• Identity and age verification: Conducting KYC checks to confirm that players are at least 21 years of age and to comply with applicable anti-money-laundering (AML) obligations before processing withdrawals.
• Platform delivery: Providing access to sports betting markets (BPL, IPL, T20 World Cup, and other cricket and football fixtures), live casino games (Evolution Gaming, Ezugi), slot games (Pragmatic Play, NetEnt, Microgaming), crash games, and all other qqgg Platform features.
• Fraud and security: Detecting, investigating, and preventing fraudulent activity, unauthorised account access, multi-accounting, money laundering, and other prohibited conduct on the Platform.
• Responsible gaming: Monitoring gameplay patterns to identify potential signs of problem gambling behaviour and, where appropriate, applying responsible gaming interventions in accordance with qqgg's Responsible Gaming policy.
• Customer support: Responding to support tickets, complaints, and account enquiries submitted to [email protected].
• Marketing communications: Sending promotional emails, SMS messages, and in-platform notifications about bonuses, cricket betting events, Pohela Boishakh promotions, Eid special offers, and other qqgg campaigns — subject to your opt-in consent and current communication preferences.
• Platform improvement: Analysing aggregated and anonymised usage data to understand how players interact with the Platform and to inform product development, UI improvements, and new feature launches.
• Legal and regulatory compliance: Meeting obligations imposed by applicable laws and regulations, including responding to lawful requests from competent authorities.

6. Legal Basis for Processing

qqgg processes personal data on the following legal bases, depending on the specific processing activity:

• Performance of a contract: Processing your registration data, transaction data, and gaming activity data is necessary for qqgg to deliver the Platform services you have contracted for by accepting the Terms & Conditions.
• Legitimate interests: Processing for fraud prevention, security monitoring, responsible gaming compliance, and Platform analytics is conducted on the basis of qqgg's legitimate interest in maintaining a safe, fair, and commercially sustainable platform. qqgg has assessed that these interests are not overridden by your fundamental privacy rights.
• Legal obligation: KYC/AML identity verification and the retention of financial transaction records are required by applicable financial regulations and anti-money-laundering obligations.
• Consent: Marketing communications (email, SMS, in-platform notifications) are sent only where you have provided active, informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

7. Data Sharing and Disclosure

qqgg does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Personal data is shared with third parties only in the following limited and documented circumstances:

• Payment processors: Transaction data is shared with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard as necessary to process your deposits and withdrawals. Each payment partner processes your data under their own privacy policy and applicable financial regulations.
• Identity verification providers: KYC documentation (ID scans, selfies) may be shared with third-party identity verification service providers under strict data processing agreements that prohibit those providers from using your data for any purpose other than completing the verification requested by qqgg.
• Game content providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and Play'n GO receive session identifiers and wagering data necessary to deliver game rounds and settle results. These providers do not receive your full registration profile.
• Fraud prevention services: Anonymised or pseudonymised device and transaction data may be shared with fraud detection service providers to identify and block suspicious activity.
• Legal and regulatory authorities: qqgg will disclose personal data to competent authorities where required to do so by a valid legal order, court order, or applicable regulatory requirement. qqgg will endeavour to notify the affected player of any such disclosure where permitted by law.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of qqgg's assets, player data may be transferred to the successor entity as part of the transaction, subject to the successor being bound by obligations equivalent to those in this Policy.

All third parties with whom qqgg shares personal data are contractually required to maintain appropriate security standards and to use that data only for the purposes for which it was shared.

8. Cookies and Tracking Technologies

qqgg uses cookies and similar client-side tracking technologies (including local storage, session storage, and pixel tags) to operate and improve the Platform. The categories of cookies used are as follows:

• Strictly necessary cookies: These cookies are essential for the Platform to function. They maintain your login session, remember your language and currency preferences, and ensure that the Platform's security features operate correctly. These cookies cannot be disabled without affecting Platform functionality.
• Functional cookies: These cookies remember choices you make on the Platform (such as your preferred game categories or responsible gaming settings) to provide a more personalised experience.
• Analytics cookies: qqgg uses anonymised analytics tools to understand aggregate usage patterns — for example, which game categories are most popular among players from Dhaka versus Chittagong, or how players navigate between cricket betting and slots. No personally identifiable data is included in these analytics reports.
• Marketing and retargeting cookies: Where you have consented to marketing communications, qqgg may use cookies to track your engagement with promotional content and to serve relevant promotions related to BPL cricket events, slot tournaments, and seasonal offers. You may opt out of marketing cookies at any time via your account preferences.

You can control cookie behaviour through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the Platform, including logging in and placing bets.

9. Data Retention

qqgg retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable laws or regulations. The following retention schedule applies:

• Account registration data: Retained for the lifetime of your active account, plus a minimum of 5 years following account closure to satisfy anti-money-laundering record-keeping obligations.
• KYC and identity verification documents: Retained for a minimum of 5 years following the completion of KYC verification, or 5 years following account closure, whichever is later, in accordance with applicable financial compliance requirements.
• Financial transaction records: All deposit and withdrawal records are retained for a minimum of 7 years following the date of the transaction to comply with applicable financial record-keeping regulations.
• Gaming activity logs: Bet history, game session logs, and game outcomes are retained for a minimum of 3 years following the date of the activity. This data supports dispute resolution, responsible gaming monitoring, and platform integrity investigations.
• Support and communication records: Customer support tickets and email correspondence are retained for 3 years from the date of last activity in the ticket.
• Marketing preference records: Opt-in and opt-out records are retained indefinitely to provide an audit trail of consent status, even after a player has opted out of all marketing communications.
• Device and technical data: IP address logs and device fingerprint data are retained for up to 12 months for security and fraud prevention purposes, after which they are anonymised or deleted.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original information.

10. Your Privacy Rights

Players registered on qqgg have the following rights in respect of their personal data. To exercise any of these rights, submit a written request to [email protected] with your registered username and a clear description of your request. qqgg will respond within 14 calendar days.

• Right of access: You have the right to request a copy of the personal data qqgg holds about you and information about how it is processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you.
• Right to erasure: You have the right to request deletion of personal data that is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that prevent immediate deletion (see Section 9).
• Right to restrict processing: You have the right to request that qqgg restricts its use of your personal data in certain circumstances, such as while a complaint about data accuracy is being resolved.
• Right to data portability: You have the right to receive a copy of personal data you have provided to qqgg in a structured, machine-readable format, where processing is based on your consent or on a contract.
• Right to withdraw consent: Where processing is based on your consent (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing. To opt out of marketing, update your preferences in your account dashboard or contact [email protected].
• Right to object: You have the right to object to processing based on qqgg's legitimate interests where you believe your fundamental rights and freedoms override those interests.

qqgg will not discriminate against any player for exercising their privacy rights. Exercising any of the above rights will not affect your ability to continue using the Platform (except where the erasure of data that is technically necessary to operate your account is requested).

11. Security Measures

qqgg implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Key security controls include:

• AES-256 SSL encryption on all data in transit between your device and qqgg's servers.
• One-way cryptographic hashing of all account passwords, ensuring that plaintext credentials are never stored.
• Two-factor authentication (2FA) available for all player accounts to provide an additional layer of login security.
• Role-based access controls ensuring that qqgg staff members can only access player data that is necessary for their specific operational role.
• Regular penetration testing and security audits of the Platform's infrastructure and application layer.
• Automated anomaly detection systems that flag unusual login patterns, rapid bet escalation, and other indicators of account compromise.
• Secure, encrypted storage of KYC documents with strict access logging.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, qqgg will notify affected players without undue delay in accordance with applicable data breach notification obligations.

12. Children's Privacy and Age Policy

The qqgg Platform is strictly for adults aged 21 years and above. qqgg does not knowingly collect personal data from any individual under the age of 21. If qqgg becomes aware that personal data has been collected from a person under 21 years of age, that account will be immediately closed and the data will be deleted or anonymised in accordance with applicable obligations.

If you believe that a minor has accessed the Platform or provided personal data to qqgg, please contact us immediately at [email protected]. qqgg takes its 21+ age policy extremely seriously and cooperates fully with any investigation relating to underage access.

Parents and guardians who are concerned about minors accessing online gambling platforms are encouraged to use parental control software and to review qqgg's Responsible Gaming page for additional guidance.

13. Third-Party Links and Integrations

The qqgg Platform may display references to third-party services, including payment partners (bKash, Nagad, Rocket), game providers (Pragmatic Play, Evolution Gaming, Spribe), and sports data providers. Where you click on links to third-party services or interact with third-party integrations embedded within the Platform, you may be redirected to or interact with services that are governed by their own separate privacy policies.

qqgg is not responsible for the privacy practices of any third-party website or service. We encourage you to read the privacy policies of any third-party service you interact with. The inclusion of references to third-party brands or services on the qqgg Platform does not constitute an endorsement of their privacy practices.

14. Updates to This Privacy Policy

qqgg reserves the right to update or replace this Privacy Policy at any time. When material changes are made to this Policy, qqgg will provide reasonable advance notice to registered players via email (sent to the address registered on your account) and/or via a prominent notification displayed upon your next login to the Platform.

The effective date and version number of the current Policy are displayed at the top of this page and in the hero section above. Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must cease using the Platform and may request account closure by contacting [email protected].

We recommend that all players review this Policy periodically — particularly ahead of major sporting events such as the BPL cricket season, IPL, or T20 World Cup, when promotional activities may involve additional data processing.

15. Contact Us

For all privacy-related enquiries, data access or deletion requests, marketing opt-out requests, and data breach reports, please contact qqgg's support team using the details below. We are committed to responding promptly and transparently to all privacy matters.